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FAQ

1. Are you a Factory or Trading Company?

    We are a Factory with more than 13 years experience in promotional products. 


2. What products do you produce and what certificates do you have?

    ①. We mainly focus on producing custom pvc rubber promotional products like: luggage tag, keychains, wristbands, bracelets, pvc rubber patches, pencil toppers, 3D dolls, zipper pullers, fridge magnets, bottle openers, cup covers, coasters, photo frames, tags, hair clips, hair grippers, etc.

    ②. Our pvc rubber has passed SGS 6P and EN71-3 tests.


3. How are the products produced?

    ①. Molding according to customers' design; 

    ②. Toning; 

    ③. Machine adjustment; 

    ④. PVC injection; 

    ⑤. QC; 

    ⑥. Accessories; 

    ⑦. Packaging. (Some products need to be printed)


4. What are the molding charges?

    ①. Sample molding charge; 

    ②. Production molding charge. 

    * (Molding charges are ONE-TIME charge, as long as the design stays the same for future orders.)


5. Are molding charges refundable?

    Molding charges are refundable when the order reaches certain amount. (Amount varies subject to the product type)


6. How do you control product quality?

    We have in-house QC staffs and there is a three-stage quality scrutiny procedure. (Workers self-check, Sorting, Final QC stage)


7. What is the lead time for samples and mass production?

    ①. Sample time: 5-7 working days (including sample molding time)

    ②. Production time: 12-25 days subject to order quantity after deposit payment.


8. What are your payment terms?

    30% deposit paid before production and 70% balance paid before shipment via T/T. 

    We accept Western Union for samples and small order amount.


9. Can I get free samples to check product quality?

    Free samples of 3pcs or less can be provided ONLY if you are willing to pay for the molding charges and shipping cost.


10. Do you provide OEM/ODM service?

    Yes, sure! All you have to do is provide your own design with sizes or your own logo with our ready design (only for those designs that are not copyrighted or patented or signed with Non-Disclosure Document).


More questions? please contact us.